In this episode, we sit down with the Chief Operating Officer of Lake City Living. With a passion for property management that traces back to her very first lease, she's now at the forefront of creating, supporting, and executing corporate growth and operations initiatives. With a keen focus on building a winning culture, multiplying leaders, and harnessing the power of technology, she's leading the charge towards greater operational excellence and resident satisfaction. From her early dreams of apartment ownership to her current role at the helm of a new owner managed organization, her journey is a testament to the transformative impact of authentic leadership and unwavering dedication.
Wendy Dorchester, CAPS, is the Chief Operating Officer for Lake City Living, an owner operator focused on buying and creating value with assets in the Southeastern United States. She is charged with creating, supporting and executing corporate growth and operations initiatives. Through a winning culture, she is focused on multiplying leaders and increasing the use of technology at all levels; her passion for the Apartment industry is evident throughout her career. She also serves at the National Apartment Association level on the Education Advisory Board and Operations committee. Locally, she is a board member of Entryway, a national non-profit partnering with the apartment industry to create jobs and housing for situationally homeless individuals.
Hear from Wendy about:
- Her love for property management since her very first lease.
- How she talks to people daily about how wonderful the industry is.
- Her dream of owning multifamily properties.
- The importance of loyalty and how that translates to better property performance.
- The industry growing up together – today's leasing consultant could later be the next VP and today's maintenance tech could later be the next VP of Facilities.
- What she credits her success to.
- The traits she would instill in every employee.
- The crippling effect of burnout.
- Her ways of recharging and refocusing.
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