Annette Franz is the Founder and CEO of CX Journey Inc. She is an internationally recognized customer experience thought leader, coach, consultant, and speaker.
Listen in to learn more about:
- Delivering a great customer experience and meeting the obvious expectations, while knowing how to handle situations where things might not go as planned
- The difference between customer experience and customer service
- Thinking ahead for all different “what if’s”, and having a game plan in place for long-term customer satisfaction
- Mapping a customers feedback, doing something with the feedback you receive, and addressing those various pain points
Connect with Annette via cx-journey.com, or on LinkedIn!
Purchase book on Amazon: Customer Understanding
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